Dhak8 Privacy Policy — Our Commitment to Protecting Your Data

This Privacy Policy applies to all services, websites, and mobile applications on the dhak8 platform. By creating an account or using the platform, you agree to the data collection and usage practices described in this Privacy Policy.

This policy was written with full transparency. We want you to clearly understand what data dhak8 holds about you, why we hold it, and how it is used. If anything is unclear, don't hesitate to reach out to our support team.

Dhak8 complies with Bangladesh and international data protection laws. Our data practices are regularly reviewed and updated as required.

Dhak8 collects two types of data — information you provide directly and information collected automatically.

We only collect data that is necessary to provide our services, ensure security, and meet legal obligations. No unnecessary data is retained.

Dhak8 uses the collected data for the following purposes:

• Service delivery: To manage your account, process deposits and withdrawals, and deliver gaming services.
• Identity verification: To complete the KYC process and prevent fraud.
• Security: To detect suspicious activity and ensure account security.
• Customer Support: To resolve your issues and review complaints.
• Relevant communications: To send important updates, security notices, and relevant offers.
• Legal Compliance: To comply with applicable laws and regulatory obligations.
• Service improvement: To improve platform functionality and enhance the user experience.

Your data is never shared with third parties for marketing or advertising purposes. You can opt out of dhak8's own promotional communications at any time.

Dhak8 never sells your data. However, certain information may be shared with third parties in the following limited circumstances:

• Payment providers: Data required to process transactions. These providers are bound by strict confidentiality agreements.
• KYC Verifier: Certified third-party services for identity verification.
• Technology partners: Cloud and security service providers for platform operations.
• Legal Authorities: In cases involving court orders, regulatory requests, or anti-money laundering investigations.

All third parties we work with are contractually bound to uphold dhak8's privacy standards. No third party has the right to use your data for their own purposes or share it with others.

Dhak8 uses cookies and similar tracking technologies on its website and app to enhance your experience and ensure the platform functions properly.

• Essential Cookies: To maintain login sessions and ensure platform security. The platform cannot function properly without these.
• Functional Cookies: To remember your language preferences and settings.
• Analytics cookies: To understand which parts of the platform are most used. This data is fully anonymized.

You can manage cookies through your browser settings. Please note that disabling essential cookies may affect certain features.

Dhak8 does not retain your data longer than necessary. Retention periods depend on the type of information and applicable legal requirements:

• Account Information: For as long as your account is active and, after closure, in accordance with legal retention requirements.
• Transaction data: Typically 5–7 years, in accordance with financial regulatory requirements.
• Communication logs: Up to 2 years.
• Cookie Data: At the end of each session, or up to a maximum of 1 year.

Once the retention period expires, your data is securely deleted or anonymized. You may also submit a direct request to have your data deleted.

To protect your data, dhak8 uses industry-leading security technology:

• 256-bit SSL Encryption: All data transmissions are encrypted.
• AES-256 Storage Encryption: All stored data is encrypted to the highest standard.
• Firewall & DDoS protection: At the server and network level.
• Regular security audits: By certified third-party experts.
• Access Control: Only authorized personnel can access specific data.
• Real-time monitoring: Unusual activity is detected automatically.

While we apply the highest security standards, no system is 100% impenetrable. We strongly encourage you to use a strong password and keep your account login details confidential.

As a dhak8 player, you have the following rights over your own data:

Dhak8's services are strictly for users aged 18 and above. We do not knowingly collect or process data from anyone under 18.

If we become aware that data from a minor has been collected inadvertently, it will be deleted immediately and the associated account will be closed.

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us:

• Email: [email protected]
• Support hours: 24 hours a day, 7 days a week
• Response time: Typically within 24–72 hours

Dhak8 updates this Privacy Policy as needed. For significant changes, a notice will be sent to your registered email and displayed on the platform.

Continued use of dhak8 after an update constitutes acceptance of the revised policy. We recommend reviewing this page periodically.